These Terms and Conditions ("Agreement") govern your use of the website ProcEzy.com ("Website"), an online platform operated by ProcEzy Technologies Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013, with its registered office located at No. 22/3-1 Marappa Road, Jogupalya Halasuru, Bangalore 560008 ("ProcEzy," "We," "Our," "Us," or "Company").
The following agreement captures the terms and conditions of use ("Agreement"), applicable to your use of ProcEzy.com ("WebSite"), which promotes business between suppliers and buyers. It is an agreement between you as the User(s) or its representatives, third party vendor(s) (hereinafter the expressions "You" "Your" or "User(s)") person(s) who accesses or uses the Website / Brand / Logo / Business Name for any purpose and ProcEzy Technologies Private Limited.
By accessing, browsing, or transacting on the Website, or by availing any services provided by ProcEzy, you signify your agreement to be bound by these Terms and Conditions. By expressly or impliedly accepting these Terms, you also agree to abide by our policies, including but not limited to the Privacy Policy, Return Policy, Refund Policy, and any other rules, guidelines, policies, terms, and conditions that may be applicable under the relevant laws in India and other jurisdictions.
These policies, terms, and conditions are deemed to be part and parcel of these Terms and Conditions. You also accept and agree to be bound by any amendments, updates, and modifications to the Terms and Policies from time to time.
However, should you navigate away from the Website to a third-party website, you may be subject to their terms and conditions of use and privacy policies, which may differ from those of ProcEzy.
If you are entering into these Terms and Conditions on behalf of your employer or as an employee, or by estoppel, you warrant that you are authorized to enter into legally binding contracts on behalf of your employer. You further warrant that your employer agrees to be bound by these Terms and Conditions.
1. Website – Solely a Platform
ProcEzy operates solely as an intermediary and facilitation platform, enabling communication and potential business engagement between buyers and sellers. It provides a digital interface for lead generation, information exchange, and preliminary discussions but does not participate in, control, or influence any resulting commercial transaction.
ProcEzy functions only as a bridge connecting buyers and sellers, facilitating interactions and negotiations between Users for the sale or supply of goods or services, primarily for business-to-business purposes. The Company does not own, list, sell, resell, purchase, store, transport, deliver, or manufacture any products or services on the Platform, and it does not act as an agent, broker, guarantor, or representative of either party.
All commercial discussions, pricing, deliveries, payments, warranties, returns, and fulfilment obligations are conducted directly between the respective Users. ProcEzy bears no responsibility or liability for the quality, safety, legality, pricing, or availability of the products or services offered, nor for the ability or performance of Users to complete any transaction.
This Agreement does not create, and shall not be construed to create, any partnership, joint venture, employment, agency, or other business relationship between ProcEzy and any third party.
2. Intellectual Property Rights
ProcEzy is the sole owner and lawful licensee of all rights to the Website and its content ("Website Content"). Website Content includes, but is not limited to, the design, layout, text, images, graphics, sound, video, and other content made available on the Website. The Website Content is protected by copyright and other intellectual property laws worldwide. All rights, titles, and interests in the Website and Website Content remain with ProcEzy or its licensors.
The User permits ProcEzy perpetual rights to collect, use, represent, and analyze any data submitted or shared on the platform, website, or any other communication mode with ProcEzy. Users also explicitly permit ProcEzy to use such data, royalty-free, without geographical restrictions, as deemed appropriate by ProcEzy.
All rights to advertise, display, or host any goods or services posted on the Website remain solely with ProcEzy, and no royalty, fees, or compensation will be paid to the user for any content shared on the Website.
Subject to your compliance with these Terms and Conditions and payment of any applicable fees, if any, ProcEzy grants you a limited license to access and use the Website for your internal business purposes only. You are not permitted to download (other than for page caching), modify, or reproduce the Website or any part of it without the express written consent of ProcEzy Technologies Private Limited.
The Website or any portion of it, including but not limited to copyrighted material, trademarks, or proprietary information, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for commercial purposes without ProcEzy's written consent.
3. User's Conduct
3.1. Misuse of Chat, Lead Purchase or Communication Features
3.1.1. ProcEzy has introduced (i) a lead purchase system, whereby sellers may purchase access to potential buyer enquiries or contact details ("Leads"), and (ii) an in-application chat interface, which enables Users to communicate with each other after a Lead has been purchased. All Users are required to maintain integrity, professionalism, and lawful conduct while using the lead purchase flow, chat, or any other communication features on the Platform.
3.1.2. ProcEzy reserves the right to immediately suspend or permanently blacklist any User without prior notice for engaging in any of the following actions:
- Fraud, impersonation, or any illegal or deceptive activity.
- Harassment, threats, or abusive communication directed at any User or ProcEzy personnel.
- Attempting to compromise, hack, or interfere with platform systems or security.
- Posting false or misleading responses to buyer enquiries.
- Repeated instances of unverified or fake listings or accounts. Collusion, manipulation, or misuse of the lead purchase or chat tools.
Sellers may also be blacklisted for:
- Repeatedly posting misleading or false responses to buyer enquiries.
- Using fake profiles or impersonating other entities.
- Inappropriate communication or harassment of buyers.
- Receiving multiple verified complaints from buyers.
Buyers may also be blacklisted for:
- Posting fake or spam enquiries or non-serious leads.
- Harassing sellers or engaging in abusive communication.
- Creating multiple fake buyer accounts.
- Remaining consistently unresponsive after sellers have purchased leads and attempted to contact them.
3.1.3. ProcEzy may take actions including, but not limited to, issuing warnings, restricting access to chat or lead purchase functionalities, withholding payments, or permanently terminating accounts. Any suspension or blacklisting shall not entitle the User to refunds or compensation.
3.1.4. Most content and certain features on the Website are made available to Users free of charge. However, ProcEzy reserves the right to terminate access to specific areas or features of the Website — including for paying or registered Users — at any time, without assigning any reason and with or without notice.
ProcEzy also reserves the universal right to deny access to particular Users for any or all of its services or content without prior notice or explanation, to protect the interests of ProcEzy and/or other Users. ProcEzy further reserves the right to limit, deny, or create differentiated access to the Website and its features for different Users, or to change or introduce new features on the Website at any time without prior notice.
3.1.5. ProcEzy reserves the right to suspend and/or terminate the account of any User(s), removing any product listings or other User content submitted, posted, or displayed, temporarily or permanently, for any of the following reasons:
- If such User(s) is engaged in fraudulent activity, criminal offences, or other unlawful conduct.
- If such User(s) breaches any provision of this Agreement.
3.1.6. If such User(s) hosts, displays, uploads, modifies, publishes, transmits, stores, updates, or shares any information, products, or services that:
- Belong to another person and to which the User(s) does not have any rights;
- Are patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
- Harass or advocate harassment of another person;
- Are deceptive, misleading, abusive, indecent, insulting, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, menacing, ethnically objectionable, disparaging, or in breach of copyright, trademark, patent, confidentiality, privacy, or other proprietary or intellectual property rights;
- Threaten the unity, integrity, defense, security, or sovereignty of India; friendly relations with foreign States; or public order;
- Infringe any patent, trademark, copyright, or other proprietary rights; or involve the sale of counterfeit or stolen products.
3.1.7. If such User(s) is involved in unauthorised access, use, modification, or control of the Website's database, network, or related services.
3.1.8. User(s) shall not attempt to gain unauthorised access to any portion or feature of the Platform, or to any other systems, networks, servers, or computers connected to the Platform, or to any of the Services offered on or through the Platform, by hacking, password "mining," or any other illegitimate means.
3.1.9. User(s) shall not use any "deep-link," "page-scrape," "robot," "spider," or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Platform or any content on it.
3.1.10. User(s) may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ProcEzy or its affiliates without express written consent.
User(s) may not use any meta tags or any other "hidden text" utilising ProcEzy or its affiliates' names or trademarks without the express written consent of ProcEzy and/or its affiliates. Any unauthorised use terminates the permission or licence granted by ProcEzy Technologies Private Limited and/or its affiliates.
3.1.11. User(s) shall at all times ensure full compliance with all applicable laws, regulations, and policies as may be prescribed by the Company from time to time.
If ProcEzy terminates the membership of any registered User(s), including those who have subscribed to paid services (if any), such User(s) shall not have the right to re-enrol or join the Website under a new account or name unless invited to do so in writing by ProcEzy.
In any case of termination, no subscription, membership fee, or charges paid (if any) by the User(s) will be refunded.
4. Lead Purchase and Chat Interactions
ProcEzy provides: (i) a lead purchase mechanism, through which sellers may purchase access to potential buyer enquiries or contact details ("Leads") made available on the Platform; and (ii) an in-application chat interface, designed solely to enable communication between Users after a Lead has been purchased.
ProcEzy does not operate, administer, or facilitate any auction, tender, or competitive bidding process. The Platform does not host or support any public bidding, tendering, or automated quotation system.
Once a Lead is purchased, sellers may connect with potential buyers and, at their sole discretion, engage in commercial discussions and negotiate pricing, quantities, delivery terms, or any other business terms either through the in-application chat or by taking the conversation outside the Platform.
All negotiations, agreements, deliveries, and financial transactions — whether conducted on or outside the Platform — are entirely between the respective Users and remain outside the operational scope, control, and responsibility of ProcEzy.
ProcEzy's role is limited strictly to enabling discovery and connection between potential buyers and sellers. The Company has no role in the delivery, shipment, transportation, or fulfilment of any orders and assumes no liability for damaged, defective, delayed, or undelivered goods.
4.1 Non-Refundable Nature of Leads
All Leads purchased by sellers on the Platform are strictly non-refundable, non-transferable, and non-exchangeable. Once a Lead has been successfully purchased and access granted, no refund, credit, or reversal shall be issued by ProcEzy, irrespective of the outcome of communication, buyer responsiveness, or conversion.
4.2 Users Expressly Acknowledge the Following
i. No payment facilitation or agency: ProcEzy is not a payment facilitator, broker, or contracting agent between Users.
ii. No guarantee of conversion or work: Purchasing a Lead only provides access to potential buyer details and/or the chat feature. ProcEzy does not guarantee that any Lead will result in actual work, revenue, or contract.
iii. Independent business decisions: Users are solely responsible for their business decisions and must exercise due diligence before transacting.
iv. No control over products, services, or logistics: ProcEzy merely facilitates the exchange of information between buyers and sellers.
v. Transaction and identity risk: Users acknowledge that risks may exist when dealing with unknown individuals or entities.
vi. Assumption of transaction risk: Users fully assume all risks of conducting any purchase or sale transaction.
vii. Compliance with licences and laws: Users are solely responsible for obtaining all licences and permissions required.
4.3 Unilateral Modification of Terms
ProcEzy reserves the absolute right to amend, modify, supplement, suspend, or update these Terms of Use or any other policy at its sole discretion and without prior approval from Users.
4.4 Lead Pricing and Fee Modification
ProcEzy reserves the absolute right to determine, modify, increase, decrease, or otherwise revise the lead purchase fees ("Lead Fees") for any product category, service, or segment on the Platform at any time and at its sole discretion, without prior notice or obligation to any User.
All displayed Lead Fees are subject to change without intimation. The Lead Fee applicable at the time of purchase shall be final and binding.
5. Limitation of Liability and Indemnity
ProcEzy shall not be held liable for any losses, damages, or grievances arising from communications, chats, lead purchases, or negotiations between users, including any offensive or misleading content. ProcEzy does not guarantee the fulfilment of any proposal, quotation, order, or commercial understanding between users.
The features and services available on the Website are provided on an "as is" and "as available" basis. ProcEzy hereby expressly disclaims any and all warranties, whether express or implied.
Users hereby agree to indemnify and hold ProcEzy, its affiliates, directors, officers, and employees harmless from any and all losses, claims, liabilities that may arise, directly or indirectly, as a result of any claims asserted by third-party rights claimants or other third parties related to products offered or displayed on the Website.
6. Selective Access
ProcEzy reserves the right to select and offer selective privileges, benefits, or access to certain features, pricing, web pages, marketing campaigns, and exemptions from any part of these Terms and Conditions to any User(s) as it deems fit. ProcEzy can revoke, cancel, or withdraw any such privileges at any time without prior intimation.
7. Update / Roll-Back
ProcEzy reserves the right to update or roll back any feature, service, offer, benefits, access, tools on the platform or website, and any Terms and Conditions, Privacy Policy, Returns Policy, or any such policies on the platform without prior notice to any party.
7A. Amendments; Unilateral Changes and Notice
7A.1. Right to Amend. ProcEzy may, at its sole discretion, update, amend, supplement, or otherwise modify these Terms and Conditions, the Privacy Policy, Return Policy, Disclaimer, and any other policies published on the Website.
7A.2. Manner of Notice. ProcEzy will communicate changes by one or more of the following: (a) updating the "Updated on" date; (b) sending an email; (c) displaying an in-product banner; (d) sending an SMS/WhatsApp message; and/or (e) sending a push notification.
7A.3. Effective Date. Non-material changes are effective upon publication. Material changes will become effective no earlier than seven (7) days after notice. ProcEzy may implement changes immediately where required for legal, regulatory, security, fraud/abuse prevention, or urgent product fixes.
7A.4. Deemed Acceptance. Your continued access to or use of the Platform on or after the effective date constitutes your acceptance of the revised Terms.
7A.5. Prospective Application. Unless expressly stated, amendments apply prospectively.
7A.6. User Responsibility for Contact Details. You are responsible for keeping your contact details current.
7A.7. Hierarchy and Conflicts. In the event of any conflict between these Terms and any other Platform Terms, these Terms and Conditions will govern unless otherwise specified.
8. No Prejudice
No such Selective Access, Updates, or Rollbacks can be considered prejudicial against any User(s). These actions shall not entitle the User to any form of payments, reimbursements, indemnification, or any consideration of any kind.
9. Anti-Counterfeiting Policy
ProcEzy strives to ensure a trustworthy shopping experience for all customers. The sale of counterfeit or inauthentic products is strictly prohibited. Sellers on ProcEzy are not allowed to list products that infringe trademarks, copyrights, patents, or describe their products in a way that could cause confusion or infringe upon the rights of any organization or individual.
ProcEzy reserves the right to remove, suspend, or restrict listings that may contain counterfeit products. In the event that a seller's listing involves counterfeit products, ProcEzy may take necessary actions, such as suspending or terminating the seller's account, removing listings, withholding payments, or other actions deemed necessary.
10. Miscellaneous Provisions
- I. Headings are for reference purposes only.
- II. ProcEzy's failure to enforce any right shall not be deemed a waiver of that right.
- III. ProcEzy and User(s) are independent contractors. Nothing in these Terms will be construed to give either party the power to direct and control the day-to-day activities of the other, constitute the parties as partners, or allow you to create any obligation on our behalf.
11. Applicable Law and Jurisdiction
Each party irrevocably agrees to comply with all applicable laws. The parties irrevocably agree that the courts of Bengaluru shall have exclusive jurisdiction to hear, settle, or determine any breach, disputes, or claims arising out of this Agreement.
12. Grievance Mechanism
User(s) may submit any grievance with respect to the Platform or the Services to the Grievance Officer. ProcEzy will endeavor to resolve grievances within the timelines specified under applicable laws.
Grievance Officer
- Name: Srinivas J Varma
- Address: P.O Box number 812, Indiranagar 1st Stage, H Colony, Indiranagar 100ft Road, Bengaluru, Karnataka 560038
- Phone: +91 8904902600
- Email: sjvarma@procezy.com